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1. Always be respectful.
2. Meet with your team weekly and walk around your area daily to stay in touch with your staff and to be accessible to them.
3. LISTEN, truly listen, to your staff. Instead of presenting your side right away, ask questions about their perspective.
4. Praise your staff both privately and publicly and spell out the specific behaviors for which you commend them. Share the glory. Read more…
After completing basic training, new correctional employees are pumped, all excited about getting started on the job. Yet deep down they may wonder how they’ll prove their mettle, if they’ll react professionally to crises, if they’ll remain firm, fair and consistent in the face of day-to-day pressures. They know that theory is one thing, but practice is quite another.
You—the supervisors and other veteran staff—are the ones the rookies look to. You are the ones who flesh out the lessons taught at the Academy. You are the ones who model to newbies how it all plays out in real life.
Your responsibility and opportunities in this regard are enormous. You have been given the privilege of “professional formation” of correctional staff who are the future of corrections. Read more…