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The Hennepin County Sheriff's Office (HCSO) is the largest Sheriff's Office in Minnesota with over 750 employees. It is headquartered in downtown Minneapolis with division and unit facilities throughout Hennepin County. The HCSO is dedicated to increasing public safety through leadership, integrity, and strong partnerships.
The HCSO Communications Division, provides 24/7 non-emergency and 911 emergency public safety dispatching services to over 420,000 people in 36 communities, 19 fire departments, and 23 law enforcement agencies; processing more than 600,000 phone calls, 2 million radio, and 1 million computer aided dispatch transactions per year. The size and activity of this radio system makes it one of the largest systems in the nation.
This posting may also be used to fill future Sheriff's Telecommunicator vacancies.
*This position is recruitment critical and eligible for an employee referral bonus. Current Hennepin County employees who refer candidates may be eligible for a $500.00 referral bonus.
The primary duties and responsibilities of this position include:
- Receive incoming emergency, routine, and administrative calls.
- Ask callers for pertinent police, fire, and/or medical information.
- Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
- Operate multi-channel computerized communication console, multi-line phone system, enhanced 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
- Coordinate activities of public safety units on various radio systems.
- Enter, update, and retrieve information from local, state, and national computerized data systems.
- Disseminate severe weather and disaster warning/watch information.
Best Qualified Candidates will have:
- •One of the following:
- ◦One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
- Two or more years of other dispatching experience.
- Four or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
- Other related experience, such as providing disaster/emergency response, community service, military and/or reserve service, loss prevention, home/business safety and security, triage and/or crisis intervention, and/or working with the public as a teller, help desk attendant, and/or call center representative may be substituted on a year for year basis.
- Typing skills of 40 wpm with 90% accuracy.
- Excellent customer service, multitasking, listening, and problem solving skills.
- Experience using radio, telephone, and computer dispatching systems.
- Ability to:
- Make quick, independent decisions in response to calls for emergency assistance.
- Simultaneously gather information from callers, enter data on computer systems, and dispatch response units under pressure situations.
- Prioritize calls and organize tasks.
- Coordinate information and read maps to provide accurate geological information.
- Work calmly and effectively in dealing with the public under high stress situations.
- Abide by the Sheriff's Office Personal Appearance Standards Policy. To view the policy, use the link: Sheriff's Office Personal Appearance Standards Policy.
Applicants must have no felony convictions.
Training and Schedule:
This position requires working ten hour shifts. The shifts will rotate between four on/three off (4/3) and four on/four off (4/4).
Shift and weekend differential paid for qualifying hours.
New 911 Telecommunicators spend approximately one month on day shift, typically 7 a.m. to 5 p.m. for training and orientation at Patrol Headquarters in Brooklyn Park.
After initial training, 911 Telecommunicators work at the Communications Headquarters in Golden Valley and are assigned to a coach and may be scheduled to work a variety of shifts. After their first year, 911 Telecommunicators bid shifts by seniority. 911 Telecommunicators are subject to 24-hour on call for any shift during staff shortages and emergencies.
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